How to Build Trust in Teams and Improve Performance

In this short video, David discusses how leaders can build trust in their teams. Many organisations today face a serious trust deficit between employees, managers, and leadership.

Research by Dr Paul Zak, a neuroscientist, shows that trust is closely linked to the production of oxytocin — a brain chemical that fosters collaboration, innovation, and high performance. When teams experience high levels of oxytocin, they become more motivated, resilient, and willing to take on challenges.

Eight practical strategies

So, how can managers create a culture of trust? Here are eight practical strategies you can implement:

1. Recognise Excellence

Acknowledge outstanding work frequently and consistently. Regular recognition helps people understand what good performance looks like and reinforces positive behaviours.

2. Induce Challenge Stress

Provide your team with clear, achievable challenges. Stretching people just enough to energise them — without overwhelming them — boosts engagement and motivation.

3. Give Discretion

Empower employees by allowing them to make decisions about how they achieve their goals. Autonomy shows trust in their judgment and skills.

4. Enable Job Crafting

Encourage team members to shape their roles based on their strengths and passions. When people are aligned with their strengths, they perform better and feel more fulfilled.

5. Share Information

Frequent communication builds transparency. Teams that are well-informed feel more trusted, valued, and secure in their roles.

6. Build Relationships

Intentionally foster strong relationships with your team. Show genuine interest in their growth, interests, and aspirations — both professionally and personally.

7. Facilitate Whole-Person Growth

Support your employees’ development beyond just workplace skills. Encouraging personal growth builds loyalty and deepens trust.

8. Show Vulnerability

Be open about your own challenges and limitations. By admitting when you don’t have all the answers, you demonstrate authenticity — a key factor in building trust.

Key Takeaway

Building trust isn’t just about words — it’s about consistent actions. By embracing these strategies, you’ll foster stronger relationships, improve collaboration, and drive performance.

You can watch more of our short videos here.

With best regards,

David Klaasen

Talent4Performance help business leaders clarify complexity. We inspire people and drive continuous performance improvement, so they can convert thinking into action and results.

©David Klaasen – 2025