Compassionate Manager Programme

Empowering Managers to Support, Stretch and Strengthen Their Teams

The Compassionate Manager Programme helps managers develop the emotional intelligence, practical tools, and people skills needed to create high-performing teams through a balance of support and accountability.

Why Compassionate Management?

In today’s fast-paced work environment, managers are under pressure to deliver results—often at the expense of team morale and well-being. Compassionate Management isn’t about being soft. It’s about:

  • Creating psychological safety
  • Building trust through empathy
  • Enabling performance through clarity and consistency

Programme Outcomes

Participants leave the programme with:

  • Enhanced self-awareness and emotional intelligence gained from reflecting on their current behavioural preferences, strengths, and potential blind spots
  • Practical communication and feedback skills grounded in the principles of applied neuroscience
  • Confidence in managing performance and behaviour using empathic understanding and robust procedures
  • Tools to support, engage, challenge, and grow their people by applying tried and tested principles as well as innovative insights from applied neuroscience.
  • The confidence of having completed a management challenge by learning through application and practice.

Return on Investment (ROI)

Compassionate managers create healthier, more resilient teams.

Here’s what that means for your business:

  • Improved retention: Managers are the #1 influence on employee engagement and retention.
  • Higher performance: People perform better when they feel supported, respected, and challenged.
  • Reduced absenteeism: Compassionate managers recognise and respond to early signs of stress or disengagement.
  • Increased ownership: Teams are more accountable and proactive when trust is high and expectations are clear.

This programme helps shift mindsets, embed effective management habits, and align team performance with business goals.

  • The cost of replacing a team member is approximately £7,000 (CIPD)
  • The cost of replacing a manager is between £20,000 and their annual salary, depending on the size and importance of their team
  • By reducing team member/manager turnover by 5% you will achieve an excellent return on investment from this programme
  • There are several other measures to use to assess and evaluate the RoI, which we can provide

The T4P Approach

At Talent4Performance, our approach to developing compassionate and high-performing managers is both evidence-based and highly engaging:

  • Brain-Friendly Learning: Our workshops are designed around how the brain learns best—engaging, bite-sized, and highly interactive. We combine practical tools with neuroscience-based techniques to ensure long-term retention and behavioural change.
  • The T4P Academy: Participants have access to our online learning hub, offering short, practical modules they can complete at their own pace. This enables continuous reinforcement of core concepts between live sessions and after the programme ends.
  • Harrison Behaviour Analytics: Each manager receives a personalised behavioural profile using the Harrison Assessment. This scientifically validated tool reveals natural strengths and development areas, allowing each participant to target specific behaviours that will boost their effectiveness.
  • The Management Challenge: The programme culminates in a real-world application challenge. Managers are supported to apply what they’ve learned by identifying a current management challenge and using the new tools and mindset to resolve it. This ensures immediate, measurable impact.

The Compassionate Manager Programme Modules

• The principles of effective time management
• Individual learning online course via the T4P Academy

• An introduction to the management challenge assignment, including identifying their management challenge.
• How to use the workbook for revision and reflection throughout the programme.

• Understanding the principles of providing meaningful feedback that gets heard and acted upon. This module also discusses how to receive feedback without becoming defensive.

• How to confidently address under-performance or misconduct in line with the company employee handbook. The goal of this module is to avoid the need for disciplinary meetings because issues are appropriately addressed from the outset.

• Understanding the four core management styles and diagnosing when they are appropriate to use for the best results.
• How to conduct effective instruction to develop your people, and how to apply the principles of SIMPLE Delegation

• A presentation by participants to senior management about how they have applied what they have learned on the programme

• Understanding learning styles and effective learning and revision strategies.

• Understanding the principles of clarifying expectations, why people underperform and the manager’s role in this.

• How to conduct a meaningful performance appraisal that is valued by all, using a simple yet very effective approach.

• Understanding the principles of motivation and engagement, and how they are very individual phenomena that require understanding.
• How to conduct a meaningful engagement conversation based on an individual’s personal needs, wants and aspirations.

• Understanding the difference between coaching and mentoring and how to apply them at the most appropriate times.
• Developing coaching skills, including how to increase ownership, responsibility and accountability.

Are you ready to Develop Compassionate Managers?

If you’re ready to equip your managers to drive results through empathy, clarity and connection, let’s talk.

Contact us at info@talent4performance.co.uk to find out more.

“The moment I realised T4P was making a difference was during Directors’ appraisals. They were considering their Harrison Assessment results, identifying areas for improvement, and planning actions to achieve those improvements. The ongoing coaching continues to benefit us, with plans to update Harrison Assessments as the next step.”

Trevor Dowd, Founder Director, Trident Building Consultancy

“David’s work on our HR and personal development plans is worth its weight in gold. The cost of replacing staff is enormous, and his involvement significantly helps with retention, saving us substantial recruitment and training expenses.”

Ben Milton, Owner Director, The Event Business

“The engagement reports flagged issues we hadn’t noticed, allowing us to address them proactively and improve employee engagement before it led to expensive turnover.”

Dan Roe, Managing Director, Trident Building Consultancy

“Alli’s coaching helped me make the right decisions, such as restructuring the team. Seeing these decisions succeed confirmed the value of our coaching sessions.”

Helen Sanson, Chief Executive, The Switch

“T4P has brought a clear direction and excitement to our business. We’re implementing many small people-focused and management-focused changes that will benefit us in the long run.”

Dan Brooks-Dowsett, Director, Trident Building Consultancy

“The regular touch points and updates with David and Alli were very reassuring that this was a valuable investment in our people, and we should continue partnering with T4P.”

Valentina Nahon, Senior Director of Public Engagement, Glenstone Museum

“Training with experts like David ensures your team stays motivated and loyal. The world moves quickly, and investing in people development keeps your business at the cutting edge.”

Robert Tame, Founding Director, Prime Burger

“They analysed our requirements: what the leadership team were concerned about, what we felt would help our staff, and then they designed a bespoke programme for us, to fulfill those staff development gaps.”

Nicky McCarthy, Faculty Operating Officer, Greenwich Business School, University of Greenwich

Transform performance. Start today!

All journeys start with a first step. Take yours today.

Identify your priorities by completing the Clarity Matrix™ Scorecard, or just get in touch. We are happy to arrange an informal chat. This will help you clarify your needs and how we may be able to help you achieve your strategic objectives.

Case studies

At T4P nothing makes us happier than to hear from our clients that the work we’ve done with them has made a tangible difference to people and business performance.

SEE MORE CASE STUDIES