How many times have you seen someone who was great at their job then struggle to manage others?
Why is it that we assume everyone has an innate ability to manage people?
How many managers have you worked for who had little understanding of how to communicate with people in a way that supports and encourages them to deliver great performance?
Managing people is a broad-ranging and complex skillset that doesn’t just appear overnight when someone is promoted into a role that requires it. Managers need to understand how to communicate with the people they manage, as well as their own managers, peers and other stakeholders. If they are to get the best out of people, they need to understand why people behave in the way they do, and how their own actions can affect others – for good and for bad. Managers also need to be confident to hold their people accountable for delivering against performance expectations, and to create the conditions for people to thrive in their role.
In our experience, most managers are not given the support they need to develop these foundational skills – they are simply expected to be able to do it. However, with a little help, their effectiveness at delivering performance through their people can be dramatically increased.
This programme is designed to support managers to develop the foundational skills they need to be effective in managing people. It provides personal insight into the manager’s own behavioural preferences, which has a strong influence on their management style. It then builds on this insight to provide a practical understanding of three key areas: communication, behaviour and performance.
